Frequently Asked Questions
The questions we are asked most about the aquarium kits, glass tanks, decor and water care we stock, plus the practical detail on orders, delivery and returns.
About our products
Does a starter kit include everything?
Each listing states exactly what is in the box. Most kits include the tank, hood, light and filter; substrate, conditioner and decor are usually bought separately.
Do you sell bare tanks?
Yes — bare glass tanks are listed under Glass Tanks, without hoods or filtration, for people rebuilding an existing setup.
Are the plants and decor safe for fish?
The decor we stock is aquarium-grade artificial plant and ornament material intended for permanent submersion. Species-specific notes are in the listing where they matter.
How is a tank packed for shipping?
Glass goes out double-boxed. If a tank arrives damaged, contact us with photos and our return and refund policy explains the process.
What are your opening hours?
Mon–Thu 09:00–17:00 and Friday 14:00–19:00. We are closed Saturday and Sunday; email is answered on the next business day.
Orders, delivery and returns
Where do you ship to?
We ship within the United States only. All prices are in US dollars.
When does my order ship?
Orders are processed within 1–3 business days (Mon–Sat) and orders placed before 2:00 PM CST ship the same business day. Transit is around 5–10 business days (Mon–Sat), giving a total estimate of 6–13 business days from order placement.
Is shipping free?
Standard shipping is free on orders over $49. Below that a flat $3.99 applies. Full detail is on our Shipping Policy.
How long do I have to return something?
30 days from the date of delivery. The conditions and the process are set out on our Return & Refund Policy.
Can I cancel an order?
Yes, before it is dispatched — see the Cancellation Policy. Refunds are processed within 5–10 business days.
How do I reach a person?
Email [email protected] or call +1 630-352-8888 during Mon–Thu 09:00–17:00 · Friday 14:00–19:00 · Closed Sat & Sun. We reply within 1 business day.